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Realtor® Services | About Our Service Providers
First American is very selective when it comes to choosing contractors to represent them. Before placing a contractor into our network, a thorough screening process must be followed and all requirements filled. Screening a vendor includes state license verification, a better business bureau check, an internet search and detailed reference verification. Successful candidates are allowed into the network on a “probationary basis.”
A short time after the probationary period a customer survey is performed to ensure the contractor meets our customer satisfaction standards.
Contractors who are successful through the probationary period are congratulated. These contractors
like all others throughout the First American network are continuously challenged to maintain high standards of service. Critical feed back gathered through customer
surveys, the Information Hub and both internal and external auditing tools are
assimilated and provided to the contractor in order to better them as well as
us. After all, the contractor is our front line and is the first face seen by
our customers.
Contractors who prove themselves within our network reap many benefits. Some of these benefits are:
- Free Unadvertised Work
- Enhanced Customer Base
- Express Payment Programs
- Detailed Account Analysis
- Individual Management Attention
- Well Managed Seasonality
- On-Line Reporting
- Preferred Purchase Programs
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